Patient Portal & Digital Intake

01 / The Challenge

Every appointment at Northgate's twelve clinics started with a phone call and a clipboard. Front-desk teams re-keyed paper forms into the EHR, patients repeated their information at every visit, and leadership had no operational visibility across locations.

02 / Our Approach

The thinking behind the build

Healthcare projects live or die on clinical workflow fit, so we embedded with front-desk staff and nurses at three clinics before writing requirements. Two failed vendor projects had made the staff skeptical our counter was to ship something useful to them (not just to patients) in the first six weeks: a digital intake screen that eliminated re-keying into the EHR.

Compliance was designed in, not bolted on: every data flow was mapped against HIPAA requirements up front, with audit trails and access controls built into the architecture from the first sprint.

03 / The Solution

What we built

Across three delivery waves we shipped online scheduling with real-time availability, digital intake that writes directly to the EHR, automated reminders that cut no-shows, and a cross-clinic operations dashboard all engineered to HIPAA requirements with full audit trails.