Question 1

What services does Converge Solutions offer?

Accepted Answer

We offer four core services: custom software development (web, mobile, kiosk, and enterprise applications), IT consulting (strategy, architecture, and security advisory), cloud solutions (migration, modernization, and managed operations across AWS, Azure, and Google Cloud), and digital transformation (process automation, legacy modernization, and data unification). Most client relationships span more than one.

Question 2

Where are you located, and who do you work with?

Accepted Answer

Our headquarters and engineering team are in Naikap, Kathmandu, Nepal. About half our work is for organizations in Nepal banks, fitness chains, hospitals, retailers and half for international clients across North America, Europe, and Australia who want senior engineering at sensible rates.

Question 3

Do you work with international clients across time zones?

Accepted Answer

Yes, constantly. Nepal's time zone overlaps European mornings and North American evenings, and we run async-first: written decision logs, recorded demos, and a shared backlog you can inspect any time. Clients typically get 2–4 hours of live overlap daily plus full transparency in between.

Question 4

What industries do you know best?

Accepted Answer

Banking and finance (including KIOSK banking and payment integrations), healthcare, logistics, retail, manufacturing, and fitness/hospitality. What matters more than industry is fit: complex operational problems where software can produce measurable business results.

Question 5

How big is a typical engagement?

Accepted Answer

Anywhere from a four-week advisory assessment to multi-year product partnerships. Most delivery projects run 3–9 months to first production release with a team of 3–6 specialists, then continue with a smaller evolution team.

Question 6

How do you price projects?

Accepted Answer

Advisory work is typically fixed-price. Delivery work is time-and-materials against a jointly owned backlog, with monthly budget checkpoints we've found this keeps incentives honest on both sides. Kathmandu-based senior teams also mean rates well below Western agencies for the same seniority. Either way: transparent estimates up front, no surprise invoices.

Question 7

How do you communicate during projects?

Accepted Answer

Every project gets a weekly working-software demo, an open backlog you can inspect anytime, a shared Slack or Teams channel, and a monthly steering review covering budget and roadmap. You'll never need to ask for a status report the status is always visible.

Question 8

Who owns the intellectual property?

Accepted Answer

You do all code, designs, documentation, and infrastructure configuration, from the first commit. Repositories and cloud accounts are created under your ownership, so there's never a handover cliff or a lock-in lever.

Question 9

Can you integrate with hardware kiosks, turnstiles, sensors?

Accepted Answer

Yes, it's one of our specialties. We've integrated cash recyclers, MICR cheque scanners, biometric readers, QR turnstiles, receipt printers, and industrial IoT sensors always behind a device abstraction layer, and always designed to survive power cuts and network drops.

Question 10

What does ongoing support look like after launch?

Accepted Answer

Three options: full managed operations (24/7 monitoring, patching, incident response), a monthly evolution retainer for continuous improvement, or a clean handover to your team with documentation and training. Most clients choose a blend that shifts toward self-sufficiency over time.

Question 11

Can you work alongside our in-house team?

Accepted Answer

Yes, and we prefer it. Blended teams transfer knowledge continuously, and our exit standard is that your team can run and evolve everything we build. We measure ourselves by how little you need us afterward which, paradoxically, is why clients keep us around.

Question 12

How do we get started?

Accepted Answer

Reach out through our contact page or book a demo directly. We'll schedule a 30-minute conversation about your goals, and if there's a fit, propose a short discovery engagement with a concrete, costed plan. We respond to every inquiry within one business day.

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